Managed IT services for SMBs in Montreal. IT on autopilot.

What managed IT services include for a Montreal SMB

Monitoring and maintenance, every day

Your workstations, servers and network are watched around the clock. Updates and security patches are applied on a schedule, outside your busy hours, and failures are caught before your team notices them.

A helpdesk your employees actually use

Unlimited requests by phone, email or chat, answered by a technician in French or English. Most issues are solved remotely within the hour; when hands are needed, we come on site in Montreal, Laval and the South Shore.

A security baseline included, not sold separately

Endpoint detection and response (EDR), multi-factor authentication, encrypted backups, email filtering and a quarterly review. This is the minimum every Quebec SMB needs to face ransomware and Law 25 obligations.

Microsoft 365 and Google Workspace administration

Accounts, licences, shared mailboxes, Teams, SharePoint, OneDrive: we administer your cloud suite, onboard and offboard employees the same day, and keep your data retention rules in order.

Mac and Windows in the same contract

MTLMSP is the managed services brand of Clicpomme, an Apple Technical Partner in Montreal since 2009. Mixed fleets of Macs, PCs, iPhones and iPads are managed with the right MDM for each platform, under one monthly plan.

Onboarding in four steps

1. Audit of your current environment

In the first week we inventory devices, accounts, licences, network and backups, and document everything. You receive a plain-language report of risks and quick wins.

2. Quick wins first

Missing MFA, unpatched machines, no backup on a critical server: we fix the urgent items before anything else, usually within the first two weeks.

3. Flat monthly plan

Once the environment is stable, you move to a fixed monthly fee based on the number of users. No surprise invoices, no hourly meter running while your employee waits.

4. Quarterly review

Every quarter we sit down with you: what broke, what we prevented, what to plan for the next year. IT becomes a line you can budget, not a series of emergencies.

Managed services in detail · Cybersecurity · Support · SMB cybersecurity self-assessment

FAQ

How much do managed IT services cost for a Montreal SMB?

For a company of about 25 employees, plans typically run from 1,500 to 3,500 dollars per month depending on coverage. That is two to five times less than a full-time internal IT employee, and it includes the tools (monitoring, EDR, backup software).

Do you provide on-site support in Montreal or only remote?

Both. Most requests are solved remotely in minutes. When a physical intervention is needed, a technician comes to your office in Montreal, Laval or on the South Shore.

What is the difference between an MSP and a break-fix IT company?

A break-fix provider intervenes when something is already broken and bills by the hour. A managed services provider monitors and maintains your systems continuously for a fixed fee, so incidents are prevented rather than repaired.

Is there a long-term contract?

No. Plans are monthly and scale with your headcount. Many clients start with an audit, then move to the managed plan once they have seen the results.

Can you manage a fleet that mixes Macs and Windows PCs?

Yes. Mixed environments are our specialty: Macs, Windows PCs, iPhones and iPads are all covered by the same plan, each managed with the right tools.